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RETURNS


WHEN YOU PLACE AN ORDER WITH US ON BARBARACASASOLA.COM, YOU ARE WELCOME TO RETURN ANY ITEM(S) FOR A REFUND OF THE PURCHASE PRICE, PROVIDED YOU RETURN THEM WITHIN 14 DAYS OF DELIVERY TO:

BARBARA CASASOLA LIMITED, 28 OLD BROMPTON ROAD, LONDON, SW7 3SS, UNITED KINGDOM. ITEMS SHOULD BE RETURNED, UNUSED AND WITH ALL GARMENT TAGS STILL ATTACHED. OUR BRANDED BOXES ARE CONSIDERED TO BE A PART OF THE PRODUCT AND MUST BE RETURNED WITH THE ITEM(S). THIS IS ALSO TO ENSURE THAT THE ITEM(S) ARRIVE(S) BACK TO US IN A SUITABLE AND UNDAMAGED STATE. RETURNS THAT ARE DAMAGED OR SOILED MAY NOT BE ACCEPTED AND MAY BE SENT BACK TO YOU AND/OR A REFUND REFUSED.

WHERE PROVIDED, BELTS AND ANY PACKAGING SUCH AS INSTRUCTIONS, AUTHENTICITY CARDS, DUST BAGS, AND LEATHER TAGS SHOULD BE INCLUDED WITH YOUR RETURN. ITEM(S) MUST BE RETURNED FROM THE ORIGINAL SHIPPING COUNTRY WITH THE ORIGINAL RETURNS FORM. PLEASE NOTE THAT WE MAY NOT REFUND ITEM(S) THAT ARE SENT WITHOUT ANY RETURNS PAPERWORK.

PLEASE NOTE THAT YOU MUST COVER THE COST OF THE RETURN SHIPMENT.

WE RECOMMEND THAT YOU INSURE THE RETURN SHIPMENT AS YOU ARE UNDER A DUTY TO TAKE REASONABLE CARE OF THE GOODS AND WILL BE LIABLE FOR DAMAGE TO THEM UNTIL WE RECEIVE THEM AT OUR WAREHOUSE. WE ALSO RECOMMEND THAT YOU USE A SECURE, TRACKABLE MEANS TO RETURN YOUR ORDER TO US.



REFUNDS


REFUNDS WILL BE CREDITED TO YOUR ORIGINAL METHOD OF PAYMENT. ORIGINAL SHIPPING CHARGES WILL NOT BE REFUNDED. IF YOUR RETURN WAS PURCHASED IN A CURRENCY OTHER THAN YOUR LOCAL CURRENCY, REFUNDS WILL BE PAID IN THE SAME CURRENCY. DUE TO FLUCTUATIONS IN CURRENCY RATES THE AMOUNT REFUNDED MAY BE SLIGHTLY HIGHER OR LOWER THAN THE PRICE ORIGINALLY PAID. ON RECEIPT OF RETURN, WE SHALL PROCESS THE REFUND AS SOON AS POSSIBLE.

WE WILL REFUND THE FULL VALUE OF YOUR ORDER, INCLUDING STANDARD SHIPPING COSTS, WITHIN 14 DAYS OF RECEIVING YOUR NOTICE OF CONTRACT CANCELLATION. IF WE DO NOT RECEIVE THE CANCELLED ORDER, WE WILL ARRANGE TO HAVE IT COLLECTED FROM YOU AT YOUR COST.

FOR ASSISTANCE PLEASE EMAIL US AT E-SHOP@BARBARACASASOLA.COM